Crown Management scaled from 5 to 50 chatters in 90 days
Crown used OFM Jobs to triple their team size without sacrificing quality, building a global remote workforce across 12 countries.
The figures in this example
- 5 to 50
- Chatters
- 90 days
- Time to grow the team
- 12 countries
- Where the team works from
The situation
Crown Management set out to grow its chatter team from 5 people to 50 in three months, without letting the quality of the team slip as it grew.
What changed
- One pipeline handled sourcing across countries, so where a chatter lived stopped limiting who could apply.
- The same skills tests applied to every applicant, which kept the bar identical at 5 people and at 50.
- Shared training material meant the fiftieth hire started from the same place as the fifth.
The tools behind it
Read next
- Building an Agency Chatter SOP: What Every New Hire Needs
A complete agency chatter SOP covers purpose, roles, tool access, channel rules, escalation paths, and a 90-day ramp plan. Here is what every new hire needs before their first shift.
- Offshore Chatter Operating Models: Timezone, Quality, and Language Tradeoffs
How offshore chatter operating models handle timezone gaps, async handoffs, language quality standards, and escalation design. A practical operator guide for OFM agencies hiring at scale.