Hire the right person

Encoded client information in HubSpot CRM and performed monthly checks to maintain data relevance and reliability. Routinely updated pipeline status to ensure project progress speed. Tracked project issues for faster ticket resolution. Prospected and qualified leads for sales handoff. Prepared sales decks in Google Slides and conducted presentations.

Booked over 20 hotel rooms for guests as Reservations Specialist for Hilton hotels worldwide, ensuring confidentiality of banking details. Provided customer service to more than 60 inbound callers daily.

Created over 10 printable and promotional textile item templates daily for international clients.

Assisted customers with general pharmacy-related concerns, organized and monitored medicines and pharmacy supplies, maintained accurate records and followed proper procedures, provided friendly and professional customer service, worked efficiently handling multiple tasks, and gained knowledge through training and certificates related to medicines.

Serve as the primary point of contact for patients, handling inquiries, booking appointments, and managing front-desk operations with a professional demeanor. Actively listen to patient feedback, resolve complaints efficiently, and maintain a 95%+ client satisfaction rating. Oversee clinic service delivery standards to ensure compliance with quality regulations and seamless patient care.

Managed public grievances by serving as an empathetic listener for citizens filing administrative complaints. Facilitated dialogue between disputing parties to de-escalate tensions and negotiate mutually acceptable solutions.

Managed customer inquiries and issues via email, delivering prompt and accurate responses. Effectively diagnosed and resolved technical and service-related concerns, maintained comprehensive records of all interactions, and ensured consistent follow-up to uphold high levels of customer satisfaction.

Monitored and reviewed user-generated content to ensure compliance with community guidelines and maintain platform integrity. Identified and removed inappropriate content and escalated complex issues as needed. Demonstrated strong attention to detail, problem-solving skills, and the ability to work efficiently in a fast-paced environment.

Provided high-quality customer service by managing a high volume of calls, resolving customer concerns efficiently, and delivering accurate solutions. Maintained clear and professional communication, consistently met performance targets, and contributed to a positive customer experience in a fast-paced environment.

Supported business software customers on invoicing, inventory, and P&L reporting; sold service plan upgrades. Top performer for 2 consecutive quarters; promoted to Tier II after one year and to Subject Matter Expert after 6 months.

Managed the ticket queue end-to-end, prioritizing by urgency, category, and SLA to keep response and resolution times on target. Owned high-priority and sensitive escalations, coordinating across departments to drive them to full resolution and documenting outcomes in the ticketing system.

Handled customer inquiries, cancellations, refunds, and escalations for a high-volume travel account. Promoted twice — to Tier II upon regularization, then to Subject Matter Expert after one year. Top agent in both sales and customer service for 6 consecutive quarters; awarded Elite Rockstar of 2018.

Provided L1 technical support to cryptocurrency users via Email/Zendesk, verified payment transactions and trades through back office panel, ensured data protection, assisted and coached team members, created and maintained internal guides, and managed task assignments during high volume periods.

Closed sales deals, ensured customer satisfaction by addressing post-sale inquiries, understood customer needs to provide tailored solutions, and stayed informed about products and services to effectively communicate benefits.

Assisted employees and visitors with directions and information, monitored for suspicious activity to prevent theft, ensured security of personal property, and documented and reported incidents, safety hazards, and policy violations.

Assisted in organizing and maintaining employee and financial records. Performed data entry and document processing with accuracy and confidentiality. Supported administrative and clerical tasks in both Finance and Human Resources departments. Assisted in preparing reports and office documents. Coordinated with staff to ensure efficient workflow and document management.

Called incoming college students to inform them about the HK Scholarship offered. Handled social media accounts of SJC and responded to inquiries from students, managing communication and engagement effectively.

Coordinated event planning and logistics, organized schedules and event requirements, assisted in event execution and operations, managed event documentation and records, and collaborated with teams to ensure successful events.

Led engineering and technical development of automated machinery from mechanical and electrical design through PLC programming, controls integration, testing and commissioning. Performed design reviews and troubleshooting to meet production requirements. Coordinated teams in fabrication, programming, testing, and support.

Led engineering development and manufacturing lifecycle of automated production machinery. Conducted design reviews covering mechanical, electrical, PLC, communication, controls and maintainability. Led design, assembly, programming, and technical support. Developed and troubleshot integrated machine-control systems using PLCs, HMIs, sensors, and industrial communication protocols.

Supported maintenance and reliability of highly automated poultry processing equipment. Troubleshot PLC-controlled machinery, sensors, control systems, and industrial communication networks. Directed preventive maintenance, automation system monitoring, and production equipment support. Improved machine reliability and availability through preventive and predictive maintenance.

Performed data entry tasks with high accuracy, ensuring records were up to date and properly maintained. Managed executive and team schedules, coordinated meetings, and organized travel arrangements. Handled customer inquiries professionally, providing timely and efficient solutions. Utilized Microsoft Office and Google Suite tools to create reports, presentations, and manage documents.

Managed the CEO’s calendar, ensuring seamless scheduling and deadline management. Arranged travel logistics and created detailed itineraries for business and personal trips. Screened phone calls, managed emails, and responded to correspondence professionally. Conducted research on market trends and travel options to optimize decision-making.

Provided high-level administrative support, managing schedules, communications, and documents. Coordinated internal and external meetings, prepared agendas, and recorded meeting minutes. Ensured data protection compliance while managing confidential information and reports. Drafted reports, presentations, and financial summaries for stakeholder meetings.

Performed printing tasks and graphic design duties, contributing to visual content creation and production processes within the company.

Managed computer systems, maintained hardware and software functionality, supported daily IT operations including data entry, troubleshooting, and system monitoring to ensure smooth workflow in standalone and networked environments. Worked under pressure while maintaining confidentiality and supporting technical teams with accuracy and efficiency.

Welcomed and engaged with customers daily, maintaining a warm, professional, and efficient service environment.

Utilized basic booking workflows and travel software to cross-reference flight availability and pricing options. Assisted in coordinating daily travel operations, including processing bookings, managing reservations, and arranging domestic/international itineraries.

Conducted structured interviews and administered detailed surveys using digital tablets, mobile applications, and paper questionnaires, ensuring 100% accuracy in data entry. Performance-driven and organized Team Leader experience managing field operation, data collection and interviewing teams.