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Teaching secondary school students, supporting sports operations through dedication, teamwork, and attention to detail to ensure a safe, organized, and high-performance environment for athletes and coaches.

Supervised laboratory operations ensuring quality control and testing of concrete products, maintaining safety standards, and coordinating with production teams to meet company specifications and deadlines.

Managed and safeguarded hotel property and assets, maintained inventory records, coordinated with departments to ensure proper use and maintenance of equipment and facilities.

Managed high-volume client inquiries, scheduling, billing, and issue resolution in a 24/7 international contact center. Transitioned to outbound sales driving new account acquisition.

Delivered five-star guest services managing VIP and corporate guest coordination, complaint resolution, and cross-departmental collaboration using Opera PMS. Coordinated guest transport through ORIX.

Delivered seamless VIP and business-class airport services to 200+ passengers weekly, achieving 98% satisfaction rate. Resolved high-priority concerns swiftly, reducing issue resolution time by 35% through cross-functional coordination.

Developed sales strategies to increase profitability, created performance reports, managed staffing and training, conducted inventory checks, handled customer inquiries and complaints, monitored employee performance, planned promotions, maintained safety standards, researched retail trends, analyzed market data, negotiated vendor contracts, reviewed financial statements, created budgets, ensured...

Provided exceptional customer service, reviewed and verified account information, resolved customer issues promptly, processed account documents, maintained accurate records, handled escalated complaints, responded to emails, adhered to confidentiality policies, followed up with customers, identified customer needs, managed multiple communication channels, negotiated credit extensions, and...

Provided technical assistance via phone, email, and chat; troubleshot software and hardware issues; resolved escalated service issues; assisted with installations; diagnosed system errors; maintained detailed records; ensured policy compliance; used remote access tools; collaborated with other departments; documented support activities; handled customer service escalations; demonstrated product...

Performed fast and accurate typing, data verification and validation, and basic data analysis. Managed organization and file management tasks, ensuring confidentiality and accuracy in data handling. Utilized Microsoft Excel and Google Sheets for data reporting and analysis.

Fast and accurate typing • Attention to detail • Data verification and validation • Microsoft Excel / Google Sheets proficiency • Organization and file management • Time management • Basic data analysis • Confidentiality handling

Supported workforce planning and scheduling, data analysis and reporting, and maintained attention to detail and accuracy. Developed time management, organization, communication, and teamwork skills. Assisted in staffing support and contributed to organizational success.

Provided direct support to executives by managing schedules, handling correspondence, preparing reports, coordinating projects, and ensuring smooth day-to-day administrative operations.

Identified and qualified potential clients, conducted market research, generated high-quality leads to support the sales team, and encoded all leads into the system.

Managed inbound and outbound calls, assisted customers with account and billing inquiries, resolved complaints efficiently, documented interactions in the CRM system, and consistently met performance and customer satisfaction targets.

Lead Qualification: Evaluated and vetted incoming lead profiles to identify high-quality matches for business programs. Managed online platforms (Linkedin) and communications to connect businesses with remote talent.

Lead Research: Identified and researched high-quality prospective leads to build a clean pipeline. CRM Management: Maintained and updated customer data for accurate tracking and organization. Administrative Support: Handled daily data entry and desk tasks to keep workflows running smoothly. Digital Outreach: Supported online messaging and digital communication to assist with team goals.

B2B Research: Looked up and evaluated enterprises to discover new partnership opportunities. Digital Messaging: Used email and online platforms to connect with suppliers and share sustainability goals. Workflow Support: Kept track of partner data to help the team easily coordinate remote projects.

Built GHL automation systems for 12+ landscaping clients, increasing revenue by 35%. Created Meta Ads campaigns with $18-25 CPA. Optimized $500K+ annual Meta ad spend across 22+ accounts achieving 4.8x ROAS. Produced top-performing ad creatives driving 18% CTR and 34% lower CPA. Scaled high-intent audiences by 300%, reducing cost-per-lead by 41%.

Implemented the first CRM system improving client follow-ups by 50%. Trained team on mobile job scheduling, a precursor to GHL automation.

Pioneered digital transformation in gardening centers. Increased online sales by 40% via FB/IG lead ads integrated with GHL CRM. Implemented abandoned cart SMS recovery achieving 28% conversion. Reduced no-shows by 35% with automated appointment reminders.

Provided customer service and technical support for multiple clients including Motorola, Time Warner Cable/Spectrum, Expedia, and DoorDash. Handled product inquiries, warranty claims, and device troubleshooting for Motorola. Delivered Tier 1 and Tier 2 technical support for cable TV, internet, and phone services at Time Warner Cable/Spectrum.

Handled customer service and technical support for Sprint Communications, Accenture ePOTS, and Qwest Communications. Managed billing inquiries, mobile plan upgrades, and account management for Sprint. Provided technical assistance and troubleshooting for Accenture ePOTS clients.

Optimized lead generation by identifying high-converting channels and refining targeting. Scheduled appointments using tools like Zenoti, Vogaro, Gymsales.net, Booker, and Dr. Chrono. Managed daily tasks for smooth operations and timely follow-ups. Delivered professional customer service to build rapport and increase lead trust.

Managed the end-to-end recruitment process. Utilized advanced digital sourcing platforms such as LinkedIn, online jobsph and Facebook to source candidates. Administered company-wide timekeeping and tracking of employee leave credits. Spearheaded employee regularization process including performance evaluation tracking and preparation of contracts.

Maintained customer satisfaction with strategies addressing needs and resolving concerns. Provided primary support to internal and external customers. Recorded and updated account information. Monitored order and delivery status. Processed refunds and filed tickets based on customer concerns.

Executed end-to-end recruitment cycle for diverse agency clients, managing talent pipelines across multiple time zones. Collaborated daily with a fully remote team of agency recruiters and account managers using tools like Slack and MS Teams to endorse candidates for the position. Scheduled and conducted initial interviews for applicants.

acting and talking

replying to customers, recommending the best time for the staycation, cleaning the whole staycation, talking to a customers to assist them in there room

Developed backend solutions using PHP, SQL, and JavaScript. Provided client training and support for deployed systems. Created custom WordPress plugins using PHP. Designed MySQL databases via PHPMyAdmin, ensuring data integrity. Customized themes with manual PHP and HTML coding. Built betting websites using JQuery, HTML5, and Bootstrap. Converted UI designs into responsive HTML5 and CSS3 layouts.

Built Duda websites for US restoration companies, ensuring mobile responsiveness. Leveraged GA4 and Google Analytics for performance tracking. Applied Yoast SEO and SEMrush for keyword research and competitor analysis.

Developed and optimized landing pages with Elementor, HTML, and CSS. Improved sitemap SEO by fixing PHP bugs, increasing search visibility.