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Provided comprehensive administrative support including email management, calendar scheduling, and data entry, ensuring efficient daily operations for clients. Maintained organized digital records, prepared reports, managed task lists, and coordinated appointments to enhance client productivity and ensure accurate, efficient documentation.

Oversaw daily operations ensuring smooth workflow and efficient service delivery. Maintained strict sanitation standards for food handling and vendor compliance. Managed bulk and outside orders while supporting front-end sales and customer interactions.

Marketed the family business directly to potential clients, presenting products and services to generate interest and increase sales. Negotiated and secured contracts, maintaining strong client relationships and closing deals that supported business growth. Managed and tracked the progress of client orders and pending jobs to ensure timely and accurate service delivery.

Organized parcels based on destination, size, or type. Ensured packages were correctly labeled for shipping. Prepared parcels for dispatch, ensuring they were secure. Maintained records of shipments and inventory.

Communicated with BigBrew Philippines for inventory ordering and restocking needs. Tracked stock levels and ensured timely replenishment to support daily operations. Coordinated deliveries, supply availability, and operational requirements with the main company. Managed social media content posting, promotions, and customer engagement.

Taught English to non-native speakers via Native Camp’s online platform. Motivated students and built their confidence in speaking English. Quickly assessed students’ English levels and adapted teaching styles accordingly.

Teaching ICT subjects as Instructor 1, delivering curriculum content and supporting student academic growth in technology education.

Teaching ICT subjects and supervising Capstone Projects as a Master Teacher 1, contributing to student development in information and communication technology.

Instructing college students in ICT-related subjects, facilitating learning and practical application of information technology concepts.

Managed team performance and operations for Netspend / Dell LVR accounts. Conducted coaching, call listening, and performance feedback. Ensured compliance with policies and improved customer experience through quality assurance and escalation handling.

Coordinated programs and analyzed enterprise operations to support business processes. Assisted in process improvements and operational support to enhance efficiency and compliance.

Led a team supporting Western Union operations, coaching agents on accuracy in customer information for sending money worldwide. Managed daily operational duties, maintained client relationships, ensured metric reconciliation and reporting, mentored and developed team members, and supported workplace learning.

Coordinated events and handled logistics planning. Managed email communications and client inquiries. Organized digital files and reports. Assisted in marketing promotions and advertising. Provided customer support and follow-ups.

Assisted elementary teachers in delivering daily lessons and classroom activities. Facilitated reading, writing, and basic English exercises for students. Guided students during classwork and provided one-on-one academic support. Helped manage classroom behavior and maintain a positive learning environment. Prepared instructional materials and visual aids for lessons.

Supports broking and client servicing operations with a strong foundation in insurance products and processes. Interprets complex data inputs and applies analytical decision-making to ensure accuracy and compliance. Performs audit-related tasks using Microsoft Word and Excel, focusing on detail and documentation.

Pioneer team member for Document Administration account handling mortgage processes for Nationstar/Mr. Cooper, including Assignment of Mortgages, RECON MERS, FHLMC Subject Matter Expertise, and Data Capture. Cross-trained across four mortgage-related workflows, enhancing operational efficiency and accuracy.

Provided comprehensive banking support for Wachovia/Wells Fargo customers, handling account maintenance, transaction verification, dispute resolution, and product assistance. Ensured compliance with banking regulations and internal policies while maintaining high customer satisfaction. Collaborated with cross-functional teams to streamline workflow and improve service delivery.

Specialized in resolving concerns for dissatisfied customers and recovering those who provided negative feedback. Resolved long-standing complaints by monitoring accounts and checking them in a timely manner.

Facilitated classes to help agents learn field processes, company policies, and job-specific utilizations. Provided detailed overviews of actual work scenarios and encouraged trainees to meet required metrics.

Collaborated with Meta to identify and mitigate fraudulent activities across various platforms. Analyzed complex data sets and financial information to detect discrepancies and potential security threats.

Delivered customer service in roles including cashiering, food preparation, cleaning, and inventory. Recognized for excellent service and supported event inquiries ensuring product quality and smooth operations.

Planned and executed offline and digital marketing campaigns including event booths and property expos. Generated leads through networking, social media outreach, and Facebook Meta Ads. Designed and launched ad campaigns, managed marketing calendars, and nurtured client relationships through consultative selling.

Helped Shopify merchants with product uploads, store setup, billing, and technical fixes via live chat and email, solving problems and ensuring smooth customer experiences. Assisted sellers in managing orders, verification, and overall store success.

Processed and reviewed high-volume invoices ensuring accuracy and compliance with company policies. Managed vendor billing, payment tracking, and financial documentation. Maintained organized financial records and supported reconciliation and reporting tasks. Coordinated with vendors and internal teams to resolve billing discrepancies using QuickBooks.

Verified transportation service records and ensured invoices matched completed trips. Identified billing discrepancies and reported revenue issues to protect company earnings. Performed accurate data entry and administrative support tasks. Handled inbound and outbound calls related to billing concerns and service inquiries.

Assisted U.S. customers with billing inquiries, plan upgrades, and account changes. Sold mobile phones, service plans, add-ons, and device upgrades. Identified sales opportunities through effective probing and product recommendations. Maintained accurate CRM documentation and followed compliance procedures. Delivered professional customer support while meeting service and sales targets.

Led carrier and relationship management including manpower, trucking, equipment, and supplies. Directed strategic sourcing, vendor accreditation, supply and capacity planning, cost savings projects, CAPEX and OPEX management, SCM financials, contract and vendor relationship management.

Represented Philippines for Transportation & Logistics Sourcing, led sourcing and accreditation for transport and logistics, managed carrier relationships and contracts, standardized freight rates, led health & safety, published KPIs and SOPs, and supported global and regional projects.

Maintained SAP routes and truck forecasting nationwide, controlled transportation documents, served as internal auditor for ISO standards, led route planning optimization projects, published KPIs, participated in EHS committee, and supported wall to wall counts, special projects, and transitions.

Part of the operations team responsible for managing sales reports, stock inventory, staff management, and payroll.

Served as frontline representative for T-mobile USA handling account inquiries, promotions, package offerings, billing, technical support for mobile and network services, and sales.

Provided technical support for BELL Canada customers, assisting with TV, internet, and landline services including billing, account changes, technical support, and scheduling and confirming technical appointments.

Sold commodities at special events, educated and interacted with kids at fairs, festivals, and creative classrooms, and organized and prepared various events.

Coordinated and scheduled field service technicians for client visits in the US territory. Handled customer inquiries and service requests, efficiently allocated resources to ensure timely service delivery, communicated updates to NCR clients, and mentored new employees.

Sorted and maintained records of technical equipment with failures.

Managed daily operations, staff supervision, and financial oversight. Coordinated with suppliers and maintained high standards of customer service and product quality. Trained employees and implemented workflow improvements to enhance service efficiency.

Supervised daily operations and service delivery. Monitored sales performance and implemented strategies to boost revenue. Handled customer concerns and improved overall client satisfaction. Maintained inventory control and operational organization.

Managed multiple design and content projects from concept to completion. Coordinated with clients and collaborators to ensure alignment with project goals. Oversaw timelines, deliverables, and quality control for each project. Delivered digital projects with high client satisfaction, meeting deadlines and quality standards.

Assist customers with subscriptions and orders by providing accurate, timely, and friendly service that builds trust and satisfaction. Process refunds, reshipments, and complaints efficiently, ensuring smooth and positive resolution. Identify customer needs, suggest solutions, and create a seamless support journey encouraging repeat business and long-term relationships.

Acted as main contact for process-related questions, providing coaching and guidance on tools, procedures, and best practices. Assisted teammates in resolving complex customer concerns by offering expert support and ensuring proper use of systems. Analyzed and improved processes to maintain high service standards, increase efficiency, and enhance customer satisfaction.

Provided written assistance to players through email, ensuring clear communication, empathy, and accurate resolution of gaming-related concerns. Handled player inquiries, account issues, and gameplay-related concerns with timely and professional support. Identified recurring player issues and shared insights to improve processes and player experience.

Teach mathematics, finance, and business concepts to students. Break down complex topics into simple, clear explanations. Develop personalized lesson plans based on individual needs. Support students in improving academic performance and confidence. Use interactive and student-centered teaching methods.

Participated in community empowerment and development programs. Supported outreach and mobilization of community members. Assisted in organizing training sessions and awareness campaigns. Promoted financial literacy and basic business knowledge. Worked with teams to support community-based projects.

Assisted in preparation of financial reports and budget monitoring. Processed invoices and verified payment documentation. Maintained accurate financial records and filing systems. Supported account reconciliation and identifying discrepancies. Used financial systems including Provision, Concur, Horizon, BOX, and SunSystem. Ensured compliance with organizational financial policies.