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Managed online accounts, increasing subscriber retention through tailored communication strategies. Designed promotional graphics and edited video content for digital campaigns. Executed social media strategies that boosted visibility and revenue streams. Provided virtual assistance, ensuring smooth client operations and timely support.

Delivered outstanding customer support via email, phone, and live chat. Resolved complaints effectively, improving customer retention and satisfaction. Managed order placement and upselling, exceeding monthly sales targets. Followed up on resolved cases to maintain quality standards and client trust.

Facilitated demo calls to present AI solutions for business targeting and testing. Assisted clients with troubleshooting, analyzed client metrics, identified churn risks, and created retention plans.

Responded to customer inquiries via phone, email, and live chat. Managed and organized bookings across multiple suppliers and online travel agents. Handled cancellations, rescheduling, and modifications per company policies. Coordinated with marketing and operations teams to ensure seamless service delivery. Maintained detailed records of customer preferences, special requests, and feedback.

Communicated with clients and managed profile creation from new hire to termination. Ensured new hires successfully registered their YubiKey. Handled system issues and updated hierarchy from Manager to Agents. Participated as ID POC role. Supported events such as Mission Impossible 7 Block Screening and Supremacy Viva Magenta kick-off party.

Managed a high volume of live chat conversations while maintaining fast response times and quality service. Assisted customers with inquiries, account concerns, billing questions, and general support. Built positive customer relationships through professional communication. Updated customer records using CRM platforms. Escalated complex issues and ensured timely follow-up.

Source and evaluate suppliers via email, phone, and in-person meetings; analyze and compare vendor proposals based on price, quality, delivery, and specifications; support bid preparation and documentation; negotiate contracts to meet client standards and budget; verify procured products match required specifications; manage cost control to stay within budget; generate procurement reports to...

Arrange travel requirements for clients via phone, email, and in person. Handle VIP clients, oversee team quality assurance, and maintain accurate client records. Ensure transactions comply with corporate travel policies. Resolve travel issues, complaints, and refunds while meeting SLA requirements. Lead some client onboarding processes.

Arrange travel requirements for clients via phone, email, and chat. Handle VIP clients and oversee quality assurance for the team. Maintain accurate and up-to-date client records. Ensure all transactions comply with corporate travel policies. Resolve travel issues, complaints, and refunds, while meeting SLA requirements.

Managed daily chats for multiple creator accounts simultaneously while maintaining distinct brand voices. Prioritized high-spending subscribers and VIPs to maximize revenue per shift. Converted free and low-spending fans into paying customers through personalized conversations. Executed PPV campaigns, follow-ups, and price anchoring to increase unlock rates.

Provided IT support and maintenance for company systems, including hardware troubleshooting, software installations, and network basics to ensure smooth daily operations.

Performed general utility tasks supporting operational needs at the facility, ensuring cleanliness and maintenance of the work environment.

Handled data entry tasks with accuracy and efficiency, managing large volumes of information to support business processes and maintain data integrity.

Ranked #2 Top CSAT Scorer across 2 evaluation cycles, delivering empathetic, accurate, and high-quality customer support across digital channels. Handled customer inquiries, flight modifications, and booking management for premium travel accounts (Air France & KLM Airlines). Utilized Salesforce CRM to log customer interactions, manage case lifecycles, and maintain clean performance records.

Delivered efficient, high-quality customer service in a dynamic environment. Assisted with front-of-house service operations, ensuring customer satisfaction and order accuracy.

Handled voice communications and client interactions to drive product/service engagement. Utilized active listening and persuasive communication skills to achieve targets.