Join a rapidly scaling content company as Chat Team Leader, managing a high-performing team of 15 chat specialists driving subscriber conversions and revenue optimization.

Your Mission:

Lead and optimise our chat operations to maximize subscriber lifetime value, conversion rates, and team performance across multiple model accounts.

Core Responsibilities:

-Team Management: Direct supervision of 15 chat specialists across multiple shifts

- Performance Optimization: Monitor and improve conversion rates, response times, and revenue per conversation

- Quality Assurance: Review chat logs, maintain brand voice consistency, ensure subscriber satisfaction

- Training & Development: Onboard new team members, provide ongoing coaching, handle advanced subscriber situations

- Operational Excellence: Optimize chat workflows, manage scheduling, resolve technical issues, implement process improvements

Key Performance Areas:

- Team conversion rate optimization (subscribers and upsells)

- Average revenue per conversation improvement

- Response time and quality consistency

- Team productivity and retention management

- Escalation resolution and customer satisfaction

What We're Looking For:

- 2+ years managing remote chat/customer service teams (adult industry preferred)

- Proven track record improving team conversion metrics

- Strong understanding of subscription psychology and upselling techniques

- Excellent English communication and leadership skills

- Comfortable working with adult content and mature conversations

- Data-driven approach to team performance optimization

Salary + Bonus package.