Hotel Reservation Specialist

Jan 2024 - Present

Assisted guests with hotel room reservations, booking modifications, and account-related concerns. Handled customer complaints professionally and provided effective resolutions. Promoted and explained company products and services, including credit card offers. Maintained accurate guest records and reservation details.

Temporary Manager

Jan 2024 - Present

Assisted in overseeing daily team operations and workflow management. Supported team members with guidance and performance improvement. Managed administrative tasks, reports, emails, and documentation. Developed leadership, organizational, and problem-solving skills in a fast-paced environment.

Healthcare Client Support Specialist

Jan 2023 - Jan 2024

Assisted customers with healthcare-related inquiries and concerns. Provided accurate information regarding accounts, benefits, and services. Maintained professionalism and empathy while handling sensitive customer concerns. Ensured compliance with company procedures and quality standards.