Solar Cold Caller and Appointment Setter

Feb 2023 - May 2023

Accepted calls from prospective clients using Call Tool, qualified leads through screening questions, set and managed appointments between clients and Solar Experts, recorded appointment details, followed up with leads via phone, text, or email, and managed appointment status updates including cancellations and reschedules.

Solar Cold Caller and Appointment Setter

Mar 2022 - Feb 2023

Accepted calls from prospective clients using Call Tool, qualified leads through screening questions, set and managed appointments between clients and Solar Experts, recorded appointment details, followed up with leads via phone, text, or email, and managed appointment status updates including cancellations and reschedules.

Solar Cold Caller and Appointment Setter

Jun 2021 - Dec 2021

Accepted calls from prospective clients using Call Tool, qualified leads through screening questions, set and managed appointments between clients and Solar Experts, recorded appointment details, followed up with leads via phone, text, or email, and managed appointment status updates including cancellations and reschedules.

Sales and Billing

Jul 2016 - Dec 2020

Provided information about charges, billing, and collected payments in real time, assisted customers with account changes, refunds, and disputes, managed preferred payment and billing methods, updated customers on product changes and availability, and suggested suitable plans and products based on customer needs.

TSR2 Telstra Complaints Case Manager

Jul 2013 - Jul 2016

Communicated with customers via telephone, instant messaging, and emails, managed complex complaints regarding accounts, products, and services for long-term resolution, resolved complaints using strong verbal and negotiation skills, kept customers informed about resolution progress, maintained composure in difficult situations, and provided technical support as needed.

Technical Support

Dec 2010 - Jul 2013

Provided support and resolution for postpaid and prepaid customers with connectivity issues on mobile or data devices, assisted customers with recharging and dispute inquiries under prepaid offers, processed phone and network unlocking requests, and advised customers about coverage expectations in various areas.