Business Account Manager – Telstra

Jan 2026 - Present

Managed client relationships and resolved issues promptly. Delivered customized solutions to meet client needs. Identified opportunities for upselling and service expansion. Delivered performance updates and reports to clients. Maintained accurate records in CRM systems including lead tracking, notes, and scheduling.

Customer Support | Technical Support | Hospitality | Representative

Jan 2026 - Present

Managed and triaged high-volume customer inquiries via phone, email, and chat with professionalism. Diagnosed and resolved complex technical and service-related issues, ensuring high customer satisfaction while maintaining detailed records of interactions in CRM tools. Provided accurate product and service information.

Senior Specialized Reviewer – Trust & Safety (Content Moderation)

Nov 2016 - Nov 2025

Moderated user-generated content to ensure compliance with platform policies and legal standards. Managed sensitive and high-risk content with accuracy and discretion. Applied consistent, guideline-driven decision-making. Escalated complex or urgent cases to senior stakeholders.