Team Leader / Chat Support

Mar 2025 - Jan 2026

Led a team providing chat support services, managing workflow, and ensuring quality customer interactions. Coordinated team activities, trained members, and handled escalated issues to maintain high service standards.

Social Media Manager / Chat Support

Jan 2024 - Jan 2025

Oversaw social media management and chat support operations, engaging with online communities and managing content to boost brand presence. Provided real-time chat support to customers, resolving issues and enhancing user satisfaction.

Virtual Assistant / Social Media Manager

Aug 2023 - Oct 2024

I oversaw a team of six (6) chatters supporting eight (8) models across OF, Fansly and Playboy platforms. Managing weekly schedules, and monitoring the quality of daily interactions between chatters and subscribers. Coordinated communication and supported online presence to enhance user interaction and satisfaction.

Front Office Associate

Jan 2023 - Jul 2023

Managed front desk operations including guest services, reservations, and coordination with hotel departments. Delivered excellent customer service and handled inquiries to ensure a positive guest experience.

DCRC Assistant / Aftersales Assistant

May 2022 - Sep 2022

Supported aftersales operations including customer service, documentation, and coordination with service departments. Assisted in managing customer relations and ensuring timely service delivery to enhance customer satisfaction.

Front Office Associate

Mar 2021 - Apr 2022

Handled front office operations including guest check-in/check-out, reservations, and customer service. Ensured smooth communication between guests and hotel departments, maintained records, and resolved guest issues to enhance customer satisfaction.

Sales Executive

Dec 2018 - Feb 2021

Engaged in sales activities, customer relationship management, and product promotion for Chevrolet vehicles. Assisted clients in vehicle selection, financing options, and aftersales support to drive sales growth and customer loyalty.