Credit Controller

Apr 2022 - Present

Monitors and updates customer accounts, calls clients to acquire monthly readings, prepares monthly billings, credit notes, and adjustments. Attends to customer queries and concerns, monitors daily incoming payments, establishes client relationships with daily calls, provides statements of account, resolves customer queries, and prepares weekly and month-end reports on outstanding invoices.

Billing Analyst

Jan 2022 - Apr 2022

Prepared monthly billings and credit notes, monitored customer accounts, handled customer queries and concerns, and ensured accurate billing processes within the organization.

Collections Team Lead

Jan 2020 - Jan 2022

Monitored day-to-day team activities and processes, conducted weekly account reviews, drove achievement of collection and reconciliation metrics, acted as first point of escalation, directed collectors to focus areas, attended stakeholder calls, and coached the team on account management.

Collections Analyst

Feb 2015 - Jan 2020

Managed stakeholder relationships and monthly calls, maintained customer contact information, escalated issues timely, contacted customers for payment of past due invoices and chargebacks, ensured customers provided debit memos and supporting documents, notified customers of denied claims and unclaimed credit notes, and managed customer disputes with immediate resolution.

Payroll Staff

May 2014 - Dec 2014

Maintained payroll information by collecting, calculating, and entering data, updated payroll records with changes in exemptions and deductions, prepared payroll reports summarizing earnings, taxes, and deductions, determined payroll liabilities by calculating taxes, resolved payroll discrepancies, and provided payroll information by answering queries and concerns.