Booking & Sales Agent

Jul 2024 - Present

Assist customers in securing vacation rentals from Oregon Coast to Arizona that match their needs and preferences. Handle booking inquiries efficiently, ensuring a seamless reservation experience. Use storytelling and upselling techniques to highlight premium features and upgrades. Provide friendly and proactive customer support before, during, and after stays.

Reservations Agent

Aug 2023 - Jun 2024

Managed reservations for guests across the Hilton Hotel International portfolio, ensuring accuracy and efficiency. Provided personalized recommendations to guests based on their travel needs. Resolved booking issues quickly while maintaining excellent customer satisfaction. Worked closely with hotel staff to ensure smooth check-ins and guest experiences.

Sales Assistant

Jan 2023 - Aug 2023

Helped customers find their perfect pair of sunglasses, using storytelling to showcase product benefits. Kept stock organized and accurate to avoid any hiccups. Handled transactions quickly and efficiently at the till. Used empathy to turn complaints into positive experiences.

Waiter

Jan 2019 - Jan 2020

Created a friendly and relaxed dining experience for guests. Made sure orders were taken correctly and delivered on time. Kept the space clean, organized, and welcoming. Recommended food and drinks, bringing an upbeat and engaging energy to service.

Waiter

Jan 2018 - Jan 2019

Welcomed guests and ensured they had an unforgettable dining experience. Mixed and served drinks, adding a little extra personality to bartending. Used storytelling to bring an entertaining and engaging energy to the space.

Assistant Manager

Jan 2016 - Jan 2018

Kept the store running smoothly, from stock control to visual merchandising. Handled customer inquiries and boosted sales through upselling. Trained and mentored junior staff, helping them grow in confidence and skill. Made sure all cash handling and admin were done accurately and efficiently.

Ride Assistant

Jan 2013 - Jan 2016

Ensured customers had a safe and fun experience on rides. Helped guests navigate the park and answered any questions with enthusiasm. Brought high energy and engagement to the role, ensuring every visitor left happy.