Customer Support Specialist II

Jun 2022 - Apr 2025

Acted as assistant team leader, attending client meetings, sending reports, and delegating roles. Addressed customer concerns promptly using multiple tools. Utilized Zendesk and Okta CRM tools to meet customer needs. Managed 60 to 80 inbound calls, resolving inquiries in under 3 minutes with professionalism.

Customer Care Representative (In-House / Direct Hire)

Dec 2019 - May 2022

Provided customer support via inbound calls, email, and outbound follow-ups for a global transport technology company. Managed end-to-end customer cases meeting SLA and quality standards. Assisted with New Zealand Road User Charges licence inquiries. Troubleshot account, service, and system issues using internal tools.

Customer Service Representative (Healthcare Benefits and Claims)

Oct 2017 - May 2019

Reviewed and processed insurance claims using verified policy details. Determined eligibility of claims based on clinical records. Reassessed denied claims for reprocessing, ensuring accuracy and compliance with healthcare policies.

Service Crew

Mar 2015 - Oct 2017

Assisted customers with food selection, inquiries, and order customization requests. Delivered excellent customer service in a fast-paced environment, maintaining high standards of cleanliness and teamwork.