Content Moderator for Meta

Aug 2024 - Jun 2025

Reviewed user-generated content such as text, images, videos, and comments. Identified and removed content violating community guidelines or platform policies. Monitored platforms for spam, hate speech, harassment, scams, or inappropriate content. Escalated sensitive or high-risk cases to appropriate teams.

Data Annotation

Jul 2024 - Present

Labeled and annotated datasets (text, images, audio, or video) for machine learning models. Performed classification, tagging, bounding boxes, segmentation, and transcription. Ensured high accuracy and consistency according to project guidelines. Reviewed and corrected annotations to maintain data quality. Used annotation tools like Labelbox and CVAT.

Customer Service Representative

Jan 2021 - Jul 2024

Handled inbound and outbound calls, emails, and chats for Multichoice Kenya. Assisted customers with general queries, complaints, and troubleshooting devices. Helped customers make payments and conducted follow-ups via email to ensure customer satisfaction. Created daily Voice of Customer (VOC) reports. Recognized as top agent for seven consecutive months and led the social media main pages team.