Executive Virtual Assistant

Apr 2025 - Jul 2025

Delivered high-quality customer support via inbound and outbound calls. Processed payments, provided billing explanations, and updated customer data. Supported sales team by assisting in preparing auto and homeowners insurance quotes, ensuring smooth customer experience.

Virtual Assistant

Oct 2024 - Apr 2025

Handled escalated billing calls including requests for rebills, retractions, and reprocessing insurance claims. Processed payments and refunds. Reviewed Explanation of Benefits for patients via phone and email.

Executive Virtual Assistant

Feb 2022 - Mar 2024

Managed staffing process including recruiting, interviewing, hiring, and onboarding. Processed payroll for Filipino staff. Conducted performance and salary reviews. Created and updated company policies. Processed terminated and resigned employees. Updated and checked timesheets and Time Doctor. Organized employee records and addressed employee concerns and disputes.

Billing Escalation Manager (Remote)

Dec 2019 - Feb 2022

Performed HR and administrative tasks including organizing contractor files, drafting agreements, processing payroll, creating internal policies, managing recruitment and onboarding, conducting performance evaluations, monitoring contractor outputs, and handling disciplinary actions.

Customer Care Specialist / Technical Support

Feb 2017 - Dec 2018

Provided front line telephone support for subscription, payment, connection, and technical device issues. Served as subject matter expert and assisted trainees while taking live calls.

Customer Service Representative

Dec 2014 - Feb 2017

Assisted customers with subscriptions, connections, payments, and other issues as front line telephone support.

Human Resources Officer | English Teacher

Sep 2010 - Nov 2014

Led recruitment campaigns, conducted interviews, exams, reference checks, and orientations. Managed government forms and accounting files. Handled purchasing and inventory for multiple departments. Managed monthly payments and monitored visa, passport, and study permit extensions. Processed bank transactions, contributions, benefits, and payroll. Maintained company documents and handled classes.

English Online Tutor for Koreans

Feb 2009 - Sep 2010

Conducted online classes, prepared lesson plans, presented learning materials, and tracked student performance.