ICT Operations and Monitoring Operator

Nov 2023 - Present

Monitored real-time network alarms and performance metrics across WAN/LAN environments using Core NG, Grafana, and ThousandEyes, ensuring 99%+ service availability. Oversaw government and enterprise client infrastructure, proactively identifying performance degradation and preventing outages. Troubleshot LAN/WAN connectivity issues including DNS, DHCP, VPN, and router faults.