Call Centre Agent

Jan 2021 - Present

Handle a high volume of inbound and outbound calls, addressing customer inquiries, resolving issues, and delivering exceptional service in a timely manner. Provide customers with accurate information about services and products. Achieve a customer satisfaction rating over 90%. Assist clients with Google My Business verification. Pitch Google Ads services to potential clients.

Assistant Planner

Apr 2019 - Sep 2019

Assisted in gathering customer feedback during public consultations to inform urban planning decisions, improving community involvement and satisfaction. Coordinated and documented meetings, ensuring clear communication between city officials and residents. Provided excellent customer service responding to queries related to urban development projects and public services.

Community Involvement Officer

Apr 2018 - Sep 2018

Coordinated outreach initiatives, increasing community awareness and engagement in city development programs. Facilitated customer service for residents, addressing concerns and providing detailed explanations of planning initiatives. Designed and distributed informational materials to ensure residents were well-informed of upcoming projects and services.