Manager

Jan 2023 - Dec 2026

Developed and implemented new operational procedures that reduced overhead costs by 10% annually. Recruited, trained, and mentored high-performing staff, improving team productivity and reducing turnover by 20%. Managed departmental budgets, allocating resources effectively to achieve financial goals.

Factory Worker

Jan 2023 - Dec 2023

Live Seller / Online Platform

Jan 2023 - Dec 2026

Drove sales by effectively demonstrating product features, benefits, and pricing during live broadcasts. Implemented upselling and cross-selling strategies, increasing average order value by 20%. Maintained high energy and professionalism, ensuring a positive brand image and engaging viewer experience.

Bookkeeper & Copywriter

Jan 2022 - Dec 2026

Managed all aspects of the Shopee/TikTok store including inventory, order fulfillment, and customer service, reducing response times by 50%. Launched targeted email marketing campaigns, boosting customer retention by 20% and average order value by 15%. Analyzed sales data to identify trends, leading to a 30% reduction in slow-moving stock and improved profitability.

Staff

Jan 2020 - Dec 2023

Provided friendly and efficient service during peak hours, ensuring high customer satisfaction. Resolved customer discrepancies and complaints professionally, building loyal clientele. Communicated effectively with team members and management for smooth operations. Mastered Point-of-Sale (POS) systems for quick and accurate order and payment processing.

Staff

Jan 2019 - Dec 2020

Provided friendly and efficient service during peak hours, ensuring high customer satisfaction. Resolved customer discrepancies and complaints professionally, building loyal clientele. Communicated effectively with team members and management for smooth operations. Mastered Point-of-Sale (POS) systems for quick and accurate order and payment processing.