Andrey

Philippines

A Team Lead for 1 Year in a BPO setup looking for a career change

Details

🌐 Languages

English:

Fluent/Native

Tagalog:

Fluent/Native

💸 Preferred way of payment

Bank Transfer

💼 Work type

Full-time

⏱️ Type speed

Not specified

🛜 Internet speed

Not specified

💻 Computer specs

Not specified

📷 Webcam

🕰️ Time zone

China Standard Time

(UTC+08:00)

Experiences

Intouchcx

CSR1

Jun 2024 - Present

Handled all concerns and questions related to Netflix as a Pure Voice agent, primarily managing chat communications. Promoted to Team Lead for 2025-2026, supervising both chat and voice lines of business.

Skills Learned

🛠General - Intermediate

ePerformax

CSR1

Oct 2023 - Apr 2024

Managed PayPal account issues including changing names, emails, updating bank accounts and cards. Handled disputes, claims, refunds, and declined payments related to PayPal accounts.

Skills Learned

🛠General - Intermediate