Recruitment Partner

Jul 2026 - Present

Posted job vacancies, actively sourced candidates, and conducted initial assessments. I verified applicant qualifications, collaborated with my team lead for endorsement before finalizing our shortlists for clients, and made calls to confirm applicant availability and lock in interview schedules.

Customer Service Representative

Oct 2025 - Jan 2026

Handled high-volume inbound calls, walked customers through billing concerns, resolved general inquiries, and troubleshot service issues day-to-day.

Customer Service Representative

Feb 2025 - Jul 2026

Managed end-to-end schedules, daily shifts, and rosters for medical providers and care staff to ensure operational coverage. Handled data administration by provisioning provider access across sub-organizations. Tracked patient appointments and resolved cancellations. Managed high-priority inbound inquiries via Slack, Gmail, and VoIP. Delivered high-volume voice support for international clients.