Bilingual Customer Service Representative

Jun 2024 - Nov 2025

Delivered excellent customer service to a diverse client base via phone, managing and resolving customer complaints efficiently. Responded to inquiries and resolved issues related to account balances, transactions, statements, fees, and product features in both French and English. Adhered to strict financial regulations and compliance procedures to ensure data security and client privacy.

Sales Representative

Jan 2021 - Dec 2023

Made phone calls and sent emails to potential customers in English and French. Educated customers about the features of the company’s product. Planned sales strategies and achieved sales targets.

Sales Agent

Jan 2018 - Dec 2020

Answered customer queries regarding products and services. Interacted with SME customers and provided sales support on all products. Ensured 100% execution of activations and promotions according to assigned briefs. Conducted SME customer clinics on location.