Technical Support Representative

Apr 2021 - Apr 2025

Handled 120+ support tickets daily across multiple platforms while maintaining SLA compliance. Managed 80+ live chats per day with up to 5 concurrent sessions in a high-volume environment. Provided end-to-end user support via chat, email, and remote sessions from pre-sale to post-sale. Delivered remote troubleshooting via LogMeIn, resolving complex issues for non-technical users.

Customer Happiness Associate

Jul 2019 - Jul 2020

Delivered email-based customer support for order issues, cancellations, and delivery concerns with a strong focus on accuracy and professionalism, handling up to 180 tickets per day. Processed refunds and credits while ensuring compliance with company policies and minimizing financial discrepancies.