Chat Support Mentor

Jan 2025 - Nov 2025

Mentored chat support representatives, providing guidance and training to improve team performance and customer service quality. Supported the development of effective communication and problem-solving skills within the team.

Chat Support Representative

Sep 2021 - May 2026

Delivered chat-based customer support, addressing diverse customer needs with clear and solution-oriented communication. Assisted in improving support processes through AI prompt creation and utilization.

Verification Specialist

Jan 2021 - Jul 2021

Conducted verification processes to ensure accuracy and compliance with company standards. Managed data entry and documentation tasks with attention to detail and efficiency.

Customer Service Representative

Jan 2020 - Nov 2020

Provided customer service support, resolving inquiries and issues through various communication channels. Maintained high levels of customer satisfaction through empathetic and solution-focused interactions.

Technical Support Representative

Nov 2018 - Jan 2020

Provided technical support to customers, resolving complex issues with professionalism and efficiency. Ensured customer satisfaction and loyalty through clear and empathetic communication. Utilized Microsoft Office applications to streamline workflows and enhance productivity.

Customer Service Representative

Oct 2017 - Oct 2018

Handled customer service inquiries, providing support via chat and email. Resolved customer issues efficiently while maintaining professionalism and empathy. Contributed to customer satisfaction and retention.