Quality Evaluator / Tier 2 Technical Support

Sep 2021 - Present

Conducted tollgate audits for new hires and random audits for associates. Generated weekly PRR insights and analysis reports. Communicated critical and non-critical defects to management via email. Prioritized tasks to meet deadlines and ensured timely completion of all responsibilities.

CSR Chat Support

Feb 2020 - Sep 2021

Delivered chat support to customers, resolving inquiries on order status, returns, refunds, and order management. Supported sellers throughout their online selling journey, including account creation, product listing, promotions, and discount code applications.

CSR/TSR

Jul 2018 - Jan 2020

Resolved customer inquiries and issues related to billing, refunds, and disputes. Provided technical support and coordinated onsite visits to ensure prompt resolution of customer concerns.