ADMIN ASSISTANT

May 2025 - Dec 2025

Answered phone calls and chats, managed email inquiries, maintained records and updated database, managed event calendar for the manager, scheduled client reservations, and organized staff meetings with owners.

SOCIAL MEDIA MANAGER / CONTENT CREATOR

Jan 2022 - Apr 2025

Handled queries via text and email, scheduled client meetings and endorsements, monitored social media engagement, followers, and views, developed and curated engaging content for various platforms, organized and maintained files in Google Drive, performed basic video and photo editing, and continuously learned new social media tools and techniques.

CUSTOMER SERVICE REPRESENTATIVE

Nov 2020 - Jun 2021

Answered calls, queries, and handled complaints, managed emails, followed communication procedures and policies, recorded customer contact details, and provided helpful information.