Appointment Setter and Quality Compliance Specialist

May 2025 - Apr 2026

Reviewed Australian agents' calls to ensure quality, compliance, and service standards. Monitored and recorded call activity and performance. Prepared and sent end-of-day performance reports. Managed client interactions and tracked leads using HUBSPOT. Contacted potential clients via calls, email, and social media. Scheduled appointments for sales team and followed up with leads.

SOCIAL MEDIA MANAGER & DIGITAL MARKETING ASSISTANT

Nov 2024 - May 2026

Developed engaging social media graphics and posts using Canva and CapCut. Edited short-form and promotional videos for TikTok, Instagram, and Facebook. Utilized ChatGPT for AI-assisted content writing including captions and marketing copy. Planned and scheduled posts to maintain audience engagement. Ensured cohesive branding across platforms. Responded to comments and messages to build community.

REAL ESTATE Virtual Assistant

May 2024 - May 2025

Organized and created Excel files for records and documentation. Scheduled appointments between tenants and service providers. Coordinated follow-ups on work orders and maintenance requests with vendors. Prepared and sent reports. Managed calendars, schedules, and important dates. Responded to tenant inquiries and handled email communications.

CSR and Sales Supervisor | Engagement Supervisor

Oct 2021 - May 2024

Oversaw CSR team operations and engagement, driving performance improvements. Audited and validated KPI data for accuracy. Provided coaching and feedback to agents. Prepared and issued disciplinary documents (NTEs/NODs). Monitored agents remotely and conducted side-by-sides. Led team meetings and handled escalations and supervisor callbacks.