Junior Accountant/Customer Service Representative

Oct 2023 - Mar 2026

Improved insurance reconciliation efficiency, reducing errors and processing time. Ensured timely invoicing and follow-ups, cutting outstanding insurance payments by 30%. Managed petty cash effectively. Streamlined statutory compliance, achieving 100% adherence to tax and labor regulations.

Customer Service Representative/Direct Sales Representative

Apr 2021 - Sep 2023

Consistently exceeded monthly sales targets, increasing customer acquisition by 20%. Developed strong client relationships, boosting cross-selling of bank products. Delivered excellent customer service to enhance client retention and satisfaction. Identified and secured new business opportunities. Implemented sales strategies that increased revenue and customer engagement.