Intern / OJT Trainee

Jan 2026 - Mar 2026

Performed administrative tasks such as typing, encoding, filing, and document processing. Assisted applicants with online appointments and general inquiries. Supported biometric processing including information verification and photo capture. Developed discipline, professionalism, adaptability, teamwork, and the ability to work under pressure.

Customer Service Representative

Feb 2024 - Jan 2025

Assisted customers with mobile, network, device, and account concerns through phone support. Guided customers in troubleshooting phones, data, and network issues. Recorded customer concerns and resolutions in CRM systems. Met targets for customer satisfaction, call handling time, and quality standards. Provided professional service while handling high volumes of customer concerns.