Telco account agent (non-voice)

Jul 2024 - Jul 2025

Responded to customer inquiries, provided information, and resolved issues via email and chat. Promoted and sold telecom products and services, met sales targets, maintained KPIs, and followed rules and regulations.

Travel Account Manager (non-voice)

Sep 2023 - Jul 2024

Ensured customer satisfaction with travel packages and itineraries. Handled stressful situations such as canceled flights, stranded customers, and account errors.

Collection agent

Feb 2020 - Aug 2023

Discussed and maintained a professional tone with customers about their account balance and due date. Demonstrated quality service to provide excellent customer experience.

Head Chef

Dec 2018 - Dec 2019

Led kitchen operations and managed back-of-house staff. Created and updated menus based on seasonality and customer preferences. Ensured food quality, presentation, and consistency. Controlled food costs and minimized waste. Collaborated with front-of-house for smooth service.

Cook/kitchen staff

Feb 2018 - Dec 2018

Prepared ingredients by measuring, chopping, and mixing. Cooked food using various techniques such as grilling, frying, baking, steaming, and boiling. Ensured timely food preparation.

Pizza maker

Aug 2016 - Jan 2018

Preparing ingredients: making pizza, sauces, and toppings. Cooking pizza by baking in the oven according to the recipe and customer preferences.

Back of the house

Dec 2014 - Mar 2015

Worked as donut finisher. Preparing and decorating donuts, stuffing, and managing whole day production.

Server

Jan 2013 - Oct 2013

Taking orders, delivering food and drinks to tables, and making recommendations for food and wine.