Customer Service Representative

Jan 2026 - Present

Provided customer support with a basic understanding of optical clinic services including eye examination and optical products such as eyeglasses and contact lenses. Assisted customers in selecting suitable optical products based on their needs and preferences.

Barista

Jan 2026 - Present

Medical Virtual Assistant

Jan 2022 - Dec 2023

Handled primary contact for patients and inquiries, scheduled appointments, verified insurance, and updated records via phone, email, or chat. Answered inbound calls regarding appointments, scheduling, and follow-ups. Managed complaints with empathy, troubleshot problems, and documented interactions professionally.