L1 Technical Support / Triager

Jan 2022 - Present

Managed critical incidents effectively while coordinating resources and communication to minimize business impact. Used ticketing systems to manage and process support actions and requests. Assisted callers with their operational needs, providing clear instructions on device or other technical issues.

Customer Service Representative

Jan 2018 - Jan 2022

Greeted customers and provided excellent customer service. Delivered exceptional service with timely communication and proactive problem-solving regarding loan accounts. Provided support via calls, chats, and emails, consistently meeting and exceeding performance metrics.

Customer Service Representative / Technical Support

Jan 2015 - Jan 2016

Assisted callers with device and account issues by remotely connecting to their devices and guiding them through issue resolution.

Junior Outbound Educator / Travel Facilitator 2

Jan 2007 - Present

Conducted and facilitated educational tours focusing on outdoor experiences. Organized school outbound travel and assisted schools or organizations with extracurricular activities such as ocular visits, field trips, and school activities. Developed tailored activity plans to meet group goals and learning objectives.

Cook (Assistant Cook for International Cargo Vessels)

Jan 2006 - Jan 2015

Served as assistant cook for international cargo vessels operated by Mitsui O.S.K. Lines.