Virtual Assistant / Customer Support Specialist

Jan 2021 - Present

Provided virtual administrative support including email management, scheduling meetings, and document preparation. Handled customer inquiries through calls, emails, and live chat platforms ensuring timely resolution. Assisted clients with follow-ups, order tracking, and service confirmations. Managed data entry tasks, updated customer records, and maintained accurate documentation.

Customer Service Assistant

Feb 2020 - Dec 2020

Assisted customers with inquiries regarding airtime, bundles, SIM registration, and mobile network services. Responded to customer complaints and provided accurate guidance based on company procedures. Promoted customer retention by providing professional and friendly service. Supported customer onboarding processes and assisted with service upgrades.

Administrative Assistant

Jan 2019 - Jan 2020

Provided administrative support including filing, document preparation, and record management. Assisted with scheduling meetings, organizing office operations, and coordinating internal communications. Managed data entry tasks and maintained accurate office reports. Supported customer service teams with follow-up communication and documentation.