Chat Moderator

Jan 2023 - Present

Managed 3–5 creator accounts simultaneously with 150–250+ daily conversations. Increased monthly revenue by 25–40% through upselling and personalized engagement. Achieved high conversion rates on PPV content and tips through strategic messaging. Maintained response times under 1 minute, improving fan satisfaction and retention.

Online Customer Support Assistant

Jun 2022 - Dec 2022

Maintained 95%+ customer satisfaction rate through fast and effective responses. Handled high-volume inboxes while maintaining quality communication. Improved response efficiency and reduced backlog through prioritization.