Social Media Manager

Feb 2025 - May 2026

Community and fan engagement. Message management and customer support. Content scheduling and account organization. Social media promotion and audience growth. Performance tracking and reporting. Brand voice management and relationship building.

Freelance Virtual Assistant

Jan 2022 - Present

Provided comprehensive administrative support including inbox management, appointment scheduling, and data organisation for multiple clients simultaneously. Handled client communications via email, live chat, and messaging platforms, maintaining a response time under 1 hour and achieving consistent 5-star ratings.

Chat Moderator

Jan 2021 - Jun 2026

Monitored live chat rooms, comment sections, and community forums in real time, enforcing platform guidelines and community standards. Reviewed and actioned user-generated content — approving, removing, or escalating flagged content in compliance with content policies.

Transcriptionist

Jan 2020 - Present

Transcribed audio and video recordings including interviews, podcasts, webinars, legal proceedings, and academic lectures with an accuracy rate exceeding 98%. Delivered time-coded transcripts in multiple formats (SRT, VTT, Word, PDF) according to individual client specifications and style guides.