Chat Support Agent

Feb 2024 - Dec 2024

Adapted quickly by leveraging management and interpersonal skills to handle a high-volume, fast-paced environment. Demonstrated strong time management and organizational abilities, balancing multiple conversations while maintaining attention to detail.

Sports Betting Operations Manager & Human Resources Specialist

Dec 2019 - Mar 2026

Developed leadership and interpersonal skills through HR processes, recruitment, training, and team management. Led and motivated teams, managed performance, and ensured smooth operations in a fast-paced environment. Handled high-pressure situations, resolved conflicts, and maintained customer satisfaction.