Partner Care Specialist For Wholesale

Sep 2024 - Present

Promoted due to exceeding KPIs. Handled complex troubleshooting for specialized Zalando partners, maintaining high service levels in English. Created technical documentation and collaborated with cross-functional teams to improve processes. Optimized partner profiles and provided strategic business advice.

Teammate

Jun 2024 - Present

Partner Care Specialist

Jun 2024 - Sep 2024

Provided high-quality support to Zalando partners in English, managing a large volume of inbound cases daily via Salesforce. Identified partner needs and delivered effective solutions promptly. Troubleshot complex inquiries to ensure smooth business operations with professionalism.