Loan Specialist

Jan 2026 - Present

Analyzes, evaluates and rates risks for loan applications on behalf of client companies. Review applicant data, credit history, financial statements and background reports to determine creditworthiness and eligibility.

Underwriter Specialist

Jan 2026 - Present

Receive, review and verify loan applications and supporting documents for accuracy and completeness. Communicate with applicants via phone to explain loan options, requirements, decision and terms. Prepare loan documents, ensuring all documents are accurate and compliant with regulations.

Correction Officer

Jan 2026 - Present

Review, verify and correct inaccuracies in files, data entries and documents. Coordinate with other departments to resolve discrepancies and provide updates on corrected files.

Support Agent

Jan 2026 - Present

Handle high volumes of inbound or outbound calls and emails to answer inquiries, complaints and requests. Investigate issues, provide step-by-step guidance for repayments and find effective solutions. De-escalate concerns and escalate issues properly.

Auto Dialer

Oct 2019 - Dec 2025

Managing, monitoring and optimizing automated systems to increase call volumes while ensuring compliance with legal regulations like Do Not Call registries and time zone restrictions.

Customer Service Representative (Central Billing Department)

Feb 2017 - May 2018

Responsible for accurately and confidently handling customer inquiries while using negotiation skills to collect delinquent balances and retain customers on both inbound and outbound calls. Establish rapport and promote effective relationships, upholding Comcast’s commitment to customer experience.

Woven Textile Supervisor

May 2016 - Feb 2017

Ensured production targets were met and maintained high-quality standards. Coordinated weaving production staff activities to ensure efficiency. Conducted regular quality inspections and implemented process improvements. Collaborated with other departments to streamline operations and resolve production issues.

Quality Assurance Supervisor

May 2015 - May 2016

Inspected raw materials and finished products to ensure compliance with specifications and regulatory standards. Conducted audits to verify adherence to quality control procedures and regulations. Coordinated testing results and ensured proper release and hold programs. Ensured compliance with GMP, GDP and other SOPs. Implemented FIFO system in operations.

Executive Financial Representative

Jan 2013 - Mar 2014

Contacted debtors via telephone to enact and negotiate debt recovery. Worked with various clients, often businesses, to resolve payment issues between them and the debtors.

Packaging Technical Supervisor

Oct 2007 - Feb 2012

Responsible for day-to-day planning, organizing, monitoring and controlling packaging section activities to ensure compliance with SOP. Maximized productivity and ensured line efficiency. Submitted monthly KPI monitoring reports. Coordinated with HR for manpower requisition and reported system or behavioral violations affecting product process.

Assistant Project Coordinator

Feb 2006 - Sep 2007

Assisted Project Coordinator and Dentist during field expeditions and dental profiling. Led team during patients’ family home visits and evaluated team members' performance. Maintained efficient file and directory systems of linkages, target beneficiaries, and contacts. Managed inquiries and reservations for accommodations and transportation for field expeditions, meetings, and courtesy calls.

Project Research Assistant

Aug 2002 - Feb 2006

Led team during patient home visits and evaluated team members' performance. Performed data encoding, drafted and encoded letters to organizations, reports and communication letters. Maintained efficient file and directory systems of linkages, target beneficiaries, and contacts.