Supervisor (Property Administration)

Jul 2025 - Present

Train and guide staff, set performance goals and ensure timely execution of tasks. Monitor expenses and identify cost-saving opportunities. Maintain accurate records and prepare reports for internal teams and clients.

Team Leader (Sales Account)

Jan 2024 - Jul 2025

Supervise daily operations, manage sales, and oversee repeat case and VOC management to ensure team members achieve their targets. Develop and execute effective sales strategies to foster business growth and enhance customer relationship management. Track sales metrics and generate regular reports for senior management.

Escalation Desk Team Leader

Jan 2022 - Jan 2024

Oversee escalation management procedure. Managed the hiring process for entry-level and junior supervisor positions. Manage team’s performance through coaching and future leader role. Work closely with other departments and higher management to ensure customer concerns are resolved efficiently and effectively.

Escalation Desk Support / TL POC

Jan 2016 - Dec 2021

Addressed and effectively resolved escalated technical issues. Conducted thorough research and analysis to stay updated on the latest industry developments and trends relevant to the account.

Technical Support Representative

Jan 2013 - Dec 2016

Recorded and escalated intricate issues to enhance resolution efforts.

Customer and Technical Support Representative

Jan 2011 - Dec 2013

Responded to customer inquiries and offered assistance with online navigation, product information, and order details. Supervised and mentored apprentices during peak seasons.

Service Crew Trainer

Sep 2004 - Oct 2005

Responsible for training new crew members, assisting in daily operations, and ensuring quality service.