Loan Processor

Oct 2025 - Jan 2026

Reviewed and analyzed loan applications ensuring accuracy and compliance with regulatory standards. Collaborated with loan officers, underwriters, and applicants to gather necessary information and expedite the loan approval process.

Real Estate Advisor

Feb 2025 - Sep 2025

Promoted, marketed, and sold Arthaland projects, engaging potential clients and supporting sales efforts to meet company targets.

Manager, KYC and AML Operations

May 2022 - Jun 2024

Managed and supervised all aspects of the KYC process ensuring compliance with regulatory standards and client requirements. Led a team of 16 analysts, providing coaching and support. Enhanced KYC processes through automation and technology. Collaborated with stakeholders to resolve issues and conducted risk assessments and quality control measures while maintaining data privacy and security.

Transaction Processing Specialist in Commercial Banking (CB) and Corporate and Investment Banking (CIB), Automated Clearing House Investigations Team Leader

Jan 2009 - Jan 2019

Provided support for ACH inquiries by managing analysts and ensuring case management SLAs were met. Conducted performance evaluations, identified training needs, and implemented training programs. Assigned tasks, set goals, and monitored team productivity. Coordinated with departments to address customer concerns and ensured adherence to risk and escalation procedures.

Quality Assurance Analyst

Jan 2006 - Jan 2007

Developed and implemented quality assurance processes for the Sony account. Monitored deliverables to meet quality standards, identified and addressed defects, collaborated with cross-functional teams, analyzed data for improvements, maintained documentation, and conducted training sessions on QA processes and tools.