Customer Care Representative

Jan 2023 - Jan 2025

Provided comprehensive customer support, managing inquiries and enhancing satisfaction for clients in a fast-paced environment. Managed and resolved over 20 daily customer inquiries through chat and email, ensuring timely and professional responses. Addressed and de-escalated customer complaints, contributing to a measurable improvement in customer satisfaction scores.

Virtual Assistant

Jan 2022 - Jan 2024

Provided essential administrative support, optimizing daily operations and facilitating effective stakeholder communication. Streamlined administrative tasks, including managing complex schedules and email correspondence, enhancing executive efficiency. Organized and meticulously maintained critical business data using Microsoft Excel and Google Sheets, improving data integrity and accessibility.