Customer Service Representative

Nov 2023 - Dec 2025

Assisted customers with account, billing, and service inquiries, processed activations including port-ins, adding new lines, upgrading and modifying service plans. Handled account services, disputes, and customer inquiries regarding mobile service.

Operations Associate

Sep 2021 - Dec 2022

Assisted clients in setting, changing, or cancelling travel bookings such as flight, hotel, car rental, and events in compliance with travel guidelines. Handled payment processing and refund requests.

Advance Technical Support 1

Jun 2021 - Aug 2021

Provided technical support for customers with technical and service difficulties, guiding them through troubleshooting their devices.