Remote Chatter & Customer Support Specialist

Jan 2026 - Present

Managed high-volume inbound live chat interactions with response times under 45 seconds supporting up to 4 parallel sessions. Handled complex customer inquiries, billing questions, and troubleshooting via email, live chat, and ticketing systems (Zendesk, Freshdesk, Intercom). Achieved 98%+ Customer Satisfaction rating through empathetic, solution-focused communication.

Virtual Assistant & Administrative Specialist

Jan 2026 - Present

Managed daily calendar scheduling, email inbox organization, and priority flagging for executive leadership, reducing response bottlenecks by 30%. Coordinated travel itineraries, meeting agendas, and cross-functional team updates across multiple time zones. Performed web research, document drafting, data verification, and basic bookkeeping to ensure efficient daily operations.

Video Editor & Social Media Manager

Jan 2026 - Present

Planned, scheduled, and published daily multimedia content across Instagram, TikTok, YouTube, and Facebook, increasing organic audience reach by 45%. Edited short-form and long-form video content using Adobe Premiere Pro, CapCut, and DaVinci Resolve. Applied captions, sound effects, transitions, and trend-aligned audio to maximize watch time and retention.