AP & Resolution Specialist

Sep 2023 - Mar 2026

Managed end-to-end processing of 1,000+ monthly invoices; implemented HITL verification for Zudello and Tipalti, achieving 99.8% accuracy on automated data captures. Led Tier-1 vendor escalations resolving legacy billing disputes and reconciled credits reducing overdue balances by 30%. Re-engineered AP communication workflow via HubSpot, cutting query response times by 75%.

AP/AR Specialist & Project Audit Officer

Sep 2005 - Aug 2023

Executed full-cycle AP/AR processing including 3-way matching and multi-currency payment allocation for global clients. Conducted internal project audits ensuring 100% compliance with SLAs and controls. Reconciled high-volume credit card statements, identifying discrepancies and maintaining ledger integrity. Optimized AR follow-up framework reducing Days Sales Outstanding by 15%.