Customer Support Specialist

Mar 2025 - Present

Provided high touch support to a global user base via Slack, email, and live sessions. Handled escalations and guided new users through onboarding and platform navigation. Maintained 98%+ satisfaction and fast response times while managing concurrent conversations. Identified user friction points and documented improvement opportunities.

Auto Sales & Customer Support Representative

Nov 2023 - Feb 2025

Conducted outbound follow ups to leads and existing clients. Qualified customer needs and matched them to appropriate vehicle options. Managed CRM records with 90%+ documentation accuracy. Built rapport quickly and maintained long term client relationships. Handled objections and guided clients through decision making processes.

Customer Service Representative

Jul 2020 - Oct 2023

Managed high daily call volume resolving billing and technical issues. Troubleshot complex problems while maintaining calm and professional communication. Used Salesforce CRM to document cases end to end. Consistently recognized for resolution speed and communication clarity. Helped reduce ticket backlog by improving knowledge base accuracy.