Payment Officer / Data Entry

Jan 2026 - Present

Accurately inputted, updated, and maintained information in company database systems. Handled sensitive data, ensured data integrity, and supported data management tasks with attention to detail and reliability.

Typist / Data Entry

Jan 2024 - Jan 2025

Performed various typing-related tasks including encoding handwritten documents and general document processing. Delivered work in both hard copy and electronic form, maintaining fast and accurate typing and 10-key typing speeds.

CSR / Email Support Specialist

Jan 2022 - Jan 2023

Provided professional email and chat support to customers, resolved inquiries and issues, maintained accurate records, and ensured excellent customer service with timely responses.

L1 IT Service Desk

Jan 2018 - Jan 2020

Assisted customers with incident resolution and service request management, created and managed departmental knowledge, offered self-service options, and provided metrics on team and tool effectiveness. Utilized Service Now, Active Directory, Bomgar, MS Teams, Outlook, and MS 365.

Chat Support / Email Specialist

Jan 2016 - Jan 2018

Delivered prompt chat and email support to passengers, resolved inquiries, and ensured a seamless travel experience through efficient written communication.