Executive Assistant to CEO / Admin Officer

May 2022 - May 2026

Mapped company workflows and processes to standardize daily operations. Managed daily operations and staff across the organization. Provided end-to-end executive assistance to the CEO.

Executive Assistant to CEO / Sales Administrator

Sep 2021 - Jan 2022

Managed calendars for multiple directors. Updated and maintained the company CRM system. Supported sales campaign execution. Proactively processed sales leads and followed up on prior opportunities. Reminded the sales team of outstanding tasks and deadlines. Organized monthly sales meetings and tracked follow-up on action points.

Business Development / Client Relations

Mar 2021 - Aug 2022

Managed end-to-end operations of the company's Shopify store. Supported marketing and sales campaign execution. Liaised with suppliers on behalf of the business. Generated and presented weekly, monthly, and annual reports. Drafted policies, client briefs, product descriptions, and company profiles. Provided executive assistance and project management support.

Project Management

Mar 2019 - Apr 2022

Managed projects and remote teams from planning through delivery. Designed flyers, brochures, handbooks, and manuals using Canva. Prepared and delivered client presentations for projects and drafts. Managed calendars and social media accounts. Maintained and updated internal systems.

Marketing and General Administration Support

Feb 2019 - Oct 2020

Sourced specialists to provide healthcare services to clients. Organized and updated systems and documentation. Managed social media accounts. Handled other ad hoc administrative tasks as needed.

Executive Assistant to CEO / Website Administrator

Jan 2017 - Dec 2019

Managed calendar scheduling for the CEO. Updated and maintained the company CRM system. Managed social media and updated the company website, ensuring content stayed current and features aligned with overall strategy. Developed and updated marketing collateral for the website and company distribution. Researched and curated articles and graphic designs for publishing.

Communications Associate

Jan 2017 - Dec 2018

Provided remote coordination support for office activities with clients and members. Managed member information in Salesforce, communicating with Evolutionary Business Council members and prospects via email and Skype. Coordinated event planning, calendar management, and other ad hoc duties as required.

Sales Development Representative

Jan 2017 - Dec 2018

Supported sales and marketing development activities. Managed social media, lead generation, and marketing automation setup, along with other ad hoc tasks as required.

Team Lead Supervisor

Jan 2013 - Dec 2018

Remotely supervised a team of 8 virtual assistants to ensure prompt, efficient performance. Managed overall Amazon store operations and team. Handled product inventory listing and optimization, FBA order processing and fulfillment, and feedback, review, and testimonial management. Generated daily, weekly, and monthly reports using Excel and PowerPoint for presentation and development.

Quality Specialist, Customer Support Unit

Nov 2009 - Nov 2012

Monitored and evaluated employee performance against company-defined rules and processes. Provided accurate, timely QA monitoring reports to the Operations group to raise customer service levels. Formulated recommendations for policy and procedure changes based on quality monitoring trends. Documented quality issues and performance measures for management review and reference.

Customer Service Associate

Apr 2009 - Oct 2009

Handled and responded to billing, product, and service queries and requests for PLDT's corporate accounts. Created and monitored email escalations and follow-ups for pending requests and applications. Created and processed new account and new service applications.

Customer Service Associate

Sep 2007 - Oct 2008

Handled and responded to billing, product, and service inquiries for Washington Mutual credit card accounts. Processed phone-based applications, account blocking and termination, and payment transactions. Performed balance transfers upon client request.