Virtual Assistant – Property Management Maintenance Team

Oct 2023 - May 2026

Provided virtual assistant services for property management and maintenance in a long-term house rental real estate company, supporting operational tasks and client communications to ensure smooth property management.

HealthCare Advocate Tier 3

Jul 2023 - Oct 2023

Handled healthcare advocacy for HUMANA member accounts, providing tier 3 support by addressing member inquiries, resolving issues, and ensuring customer satisfaction within healthcare services.

Advocate

Feb 2022 - Feb 2023

Served as an advocate for the ECSI account, managing customer interactions, resolving payment and service issues, and maintaining high service standards in financial transactions.

Support Ambassador Tier 2

Sep 2021 - Jan 2022

Provided tier 2 support for Airbnb account, assisting customers with inquiries and issues, ensuring timely resolution and maintaining customer satisfaction in a fast-paced environment.

IT Helpdesk

Aug 2020 - Sep 2020

Delivered IT helpdesk support for the Coles program account, troubleshooting technical issues, assisting users with IT-related problems, and maintaining system functionality.

Financial Customer Support/ Tier 2

Feb 2019 - Aug 2019

Provided tier 2 financial customer support for the Paypal program, handling customer inquiries, resolving payment issues, and ensuring compliance with financial service standards.

Technical Support Representative-Voice/Email

Jul 2017 - Dec 2018

Offered technical support via voice and email for DJI (Da-Jiang Innovations), resolving technical issues, assisting customers with product inquiries, and maintaining high service quality.

Customer Service Associate / Backline Office Support

Apr 2015 - Jul 2017

Provided customer service for Macy’s Omni Channel program, handling customer inquiries and support. Later transitioned to backline office support, managing escalated issues and supporting front-line teams.

Service Crew

Mar 2014 - Mar 2015

Performed service crew duties including customer service, food preparation, and maintaining cleanliness to ensure a positive customer experience at McDonald’s Navotas.

Sales Representative

Nov 2013 - Nov 2013

Worked as a sales representative (Moose Girl), assisting customers, promoting products, and supporting sales activities to meet store targets.