Social Media Marketing

May 2025 - Present

Managed digital marketing efforts for a Filipino restaurant in Manila, overseeing social media campaigns and online presence to increase brand awareness and customer engagement.

Chat/Email Support for Social27

Sep 2022 - Dec 2024

Provided email and chat support for corporate clients organizing online conventions globally. Used Zendesk to monitor and manage multiple simultaneous event communications, ensuring smooth event operations and client satisfaction.

Airbnb Customer Service Representative (Chat and Email Support)

Aug 2018 - Sep 2022

Assisted clients with bookings, cancellations, refunds, re-bookings, and follow-ups. Managed property calendars, linked Airbnb calendars with VRBO and Booking.com, handled background checks, and mediated between guests and hosts. Managed host and co-host accounts and provided account support including creation, reset, and deletion.

Netflix Customer Service / Technical Support (Phone & Chat Support)

Jun 2017 - Jul 2018

Provided basic troubleshooting for Netflix users, assisted with account creation, password recovery, hacked accounts, upgrades, and billing inquiries. Performed SME tasks including floor walking and generating end-of-day reports for team leads.

Amazon Customer Support (Phone & Email/Chat Support)

Sep 2016 - Jan 2017

Handled e-commerce customer concerns including order status, item availability, cancellations, processing, refunds, replacements, and account creation support via phone and chat.

Reservations Specialist (Back Office, Chat and Email Support, Sales)

Jan 2013 - Jan 2016

Handled reservations for leisure trips in London, managing 10 properties with 20-30 rooms each. Managed bookings, payments, guest transfers, refunds, cancellations via email and chat. Coordinated with London team by phone to address guest concerns and additional needs.

Technical Support for Sony USA (TV Split)

Jul 2011 - Dec 2012

Assisted customers with basic inquiries and troubleshooting for Sony Smart TVs via phone calls, providing technical support to resolve issues efficiently.