Melvin
Details
English:
Fluent/Native
Bank Transfer
Full-time
Not specified
Not specified
Not specified
No
Pacific Standard Time
(UTC-08:00)
Experiences
Client Support Specialist Lead
Jun 2019 - Jan 2026
Led and supervised a team of client support specialists to deliver high-quality customer service and meet SLA and KPI targets. Served as the primary escalation point for complex client issues, ensuring timely resolution and client satisfaction. Managed day-to-day support operations including ticket queue oversight, quoting, workload distribution, and performance monitoring.
Skills Learned
Business Management Instructor
May 2016 - Oct 2017
Skills Learned
Administrative Officer
Nov 2011 - Mar 2016
Skills Learned
System Administrator
Mar 2005 - Jun 2010
Skills Learned
IT Instructor
Jun 2001 - Mar 2005
Skills Learned
Card Sales Consultant
Oct 1998 - Nov 1999
Skills Learned
Sr. Artist Textile Painter
May 1988 - Feb 1997
Skills Learned