Operations Customer Expert

May 2023 - Mar 2025

Managed operations related to customer service, ensuring efficient handling of customer interactions. Provided expert support to resolve complex issues and improve service delivery. Collaborated with teams to enhance operational processes and customer satisfaction.

Customer Support

Jan 2023 - Apr 2023

Handled customer support inquiries, resolving issues and providing product information. Maintained customer satisfaction through effective communication and problem-solving. Followed company policies to ensure consistent service quality.

Directory Assistance

Feb 2017 - Jul 2021

Provided directory assistance services, helping customers locate contact information efficiently. Managed high call volumes while maintaining professionalism and accuracy. Delivered quality customer service and resolved inquiries promptly.

Field Interviewer

Aug 2010 - Feb 2016

Conducted field interviews to collect data, ensuring accuracy and reliability. Engaged with respondents to gather relevant information, contributing to market research and data analysis projects. Maintained quality standards and followed protocols to deliver consistent results.