Customer Experience Executive

Nov 2020 - Present

Assist customers calling the company line to troubleshoot issues on call. Advise management on new strategies to improve customer journey ensuring fast and efficient resolution which improves customer satisfaction. Capture customer feedback on appropriate feedback links. Assist in marketing company products to customers. Escalate issues beyond own capacity to relevant teams.

Clerk

Aug 2019 - Sep 2019

Assisted in the enumeration process as a clerk following guidelines laid out by KNBS.

Intern

May 2019 - Jul 2019

Assisted in Seed Field Inspection, Phytosanitary Inspections, and Seed Testing procedures including sample reception, purity analysis, germination analysis, and seed health testing. Supported Plant Variety Testing and Release, farm management including planning, labor sourcing and equipment management, and post control plots establishment and examination.

Asset Manager

Jan 2017 - Dec 2018

Assisted in planning for transport, storage, and general maintenance of team equipment. Drafted and implemented a plan to acquire modern sound equipment, achieving great success.

Clerk

Jan 2017 - Dec 2017

Assisted in the voting process as a clerk in a polling station during the 2017 general elections.