Consultant

Jun 2025 - Dec 2025

Worked on an international contact centre campaign focused on booking test takers for examinations. Assisted clients with scheduling, rescheduling, and confirming exam bookings. Provided accurate information regarding examination processes, requirements, and timelines. Operated within the Bookstore Department, assisting customers with the purchase of reference and study materials for exams.

Administrator/Consultant

Feb 2023 - Nov 2024

Answered and directed phone calls, liaised with customers and assistants to handle requests and queries. Acted as a point of contact for internal and external clients. Managed time effectively. Paid attention to detail and ensured accuracy. Proficient in Microsoft Office and office equipment. Managed document organization and filing. Carried out data entry and data processing tasks.

Membership Compliance Consultant and Administrator

Jan 2022 - Dec 2022

Developed and modified compliance standards and procedures; participated in development of compliance programmes. Administered compliance objectives and evaluated programmes; performed regular risk assessments on audits and compliance programmes. Researched and maintained knowledge on regulations and statutes. Managed large complex projects to achieve compliance objectives.

Junior Monitoring and Evaluation specialist

May 2020 - May 2021

Designed, coordinated, and implemented monitoring and evaluation, research, and learning framework of the project. Provided technical assistance to implementing agencies on monitoring, reporting, and governance. Collected data regularly to measure performance indicators. Maintained and administered M&E database; analyzed and aggregated findings.

Administrator

Apr 2017 - Mar 2020

Coordinated distribution of draft Guidelines document to stakeholders and consultation sessions. Consolidated inputs and facilitated approval of guidelines and final document development. Assisted in coordinating and supporting training sessions and community engagement sessions.