Donnie
Details
English:
Fluent/Native
Bank Transfer, PayPal
Full-time
Not specified
Not specified
Not specified
No
China Standard Time
(UTC+08:00)
Experiences
OF Chatter
Apr 2025 - Apr 2026
Chatted with fans and sold content for female and trans accounts on OnlyFans, set up video calls, and offered custom video requests to enhance fan engagement and revenue.
Skills Learned
Social Platforms Used
Non-Voice / Chat Support Representative
Apr 2023 - Jun 2024
Scheduled appointments for homeowners interested in installing solar systems, providing customer support through chat with a focus on problem-solving, clear communication, and delivering a positive customer experience.
Skills Learned
Software Used
Customer Service Representative
Jun 2022 - Apr 2023
Scheduled job requests for customers with vehicle issues, dispatched service providers, and made outbound follow-up calls to ensure customer satisfaction in the automotive roadside assistance industry.
Software Used
Cold Caller / Appointment Setter
Oct 2021 - Jun 2022
Made outbound calls across the US to offer healthcare and dental insurance plans, setting appointments and generating leads for the healthcare industry.
Skills Learned
Software Used
Technical Support Representative
Jan 2018 - Dec 2018
Troubleshot hardware and software issues on Microsoft Surface devices, providing technical support and solutions to end users.
Customer Service Representative (Retention)
Jan 2017 - Dec 2017
Assisted customers in canceling subscriptions while offering alternative services to retain accounts, improving customer retention rates in the telecommunications industry.
Skills Learned
Technical Support Representative
Aug 2015 - Dec 2016
Troubleshot issues preventing customers from accessing the internet with modems and devices, providing technical support to resolve connectivity problems.